UMANG (Unified Mobile Application for New-age Governance)

UMANG is a common, unified platform, aggregating major government services (of Center, States, local bodies), including important utility services, to facilitate single point access through mobile app anytime, anywhere. Citizens need to download just one mobile application. It is developed by the Ministry of Electronics and Information Technology and National e-Governance Division to drive Mobile Governance in India.

Vast numbers of government services are made available to citizens on click of a button & they have all converged to a single point for the citizen, making his/her life simpler. The illustration below depicts the convergence of all elements of a user’s needs in terms of services from government as well as engagement with the government.

Some of the key value propositions of UMANG are summarized as below:

For Citizens/Residents:
  • EASE OF ACCESS- Available on all major platforms of mobile (Android, iOS) and also on web (www.umang.gov.in). Select compatible (because of limited display size) services are also available on KaiOS. UMANG has a rich multimedia interface with a focus on maximizing usability and enriching user experience. All important services converging into one App.

 

  • GOVERNMENT SERVICES ON YOUR FINGER TIPS– Access various Government services through a single mobile app. UMANG provides a unified platform where multiple Government services (Central, State/UT & Municipal) can be accessed by users. Single mobile App to access more than 1200 Government services and ~19700 Bill Payment services.

 

  • INTEGRATION WITH DIGILOCKER, BBPS – UMANG provides seamless integration with popular customer centric services like Digilocker, MyGov, Bill Payment services (BBPS), Feedback Service (RAS) etc.

 

  • Supports 13 languages – Hindi, English, Tamil, Telugu, Kannada, Malayalam, Punjabi, Assamese, Odiya, Bengali, Urdu, Punjabi, Gujarati &Marathi. Work is in progress to make UMANG available in 10 other regional languages.

 

  • DEDICATED CUSTOMER SUPPORT- UMANG has a dedicated Customer Support for user convenience from 10 am to 6 pm for all days of the week.
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